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London Tech Week: COVID-19’s Effect On Customer Behaviour

Join us for the first of our London Tech Week online events, where Tim Hatton, AND’s Head of Insight, explores common challenges for organisations understanding their customers post-COVID-19.

COVID-19 has created new customer behaviour, new product demand and new stresses on business processes.  There are no playbooks for this situation - so what can businesses do to better understand their customers in this changing world?

Tim will share recent changes in customer behaviour, how organisations can adapt and which changes will continue post-pandemic.

Tim is a digital leader and data expert with over 25 years’ experience using analytics and hard data to uncover problems and opportunities and influence organisational digital strategy. He has a proven track record of building data strategies, delivering commercial insight and incremental business value for some of the highest-profile digital businesses in the UK. Tim has often led data functions and teams for enterprise, commerce and public-sector clients across a wide variety of industries.

Tim is responsible for creating and leading the Insight and Data engineering practice at AND, along with oversight of all Insight and Data consulting projects.  He leads the development of ways of working and project delivery, as well as delivering training courses and speaking at events for AND and clients.

17.30: Welcome and join online

17.35: Introduction

17.40: Tim Hatton - Predictably Unpredictable: COVID-19 And Customer Behaviour 18.10: Question time 18.30: Close