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How digital supply chain developments improved CX for Gousto

Since launching in 2012, Gousto has taken the world of meal kits by storm.

Seeing 170% year-on-year growth, and delivering over 1.5 million meals a month to customers, Gousto needed to ensure both their people and their digital supply chain were set up and supported to maintain these impressive figures.

With ambitious growth plans for the business, including PCI migration and intelligent packaging, Gousto partnered with AND Digital to accelerate getting to done.

To kickstart the PCI integration work, we created architecture and swimlane diagrams and matched them to the team’s existing Jira tickets. This quickly aligned the work we needed to do with Gousto’s original vision, and gave quick visibility on progress to the team and wider stakeholders.

After defining the requirements, we moved on to the first five build projects, which were focused on a set of key improvements:

  • PCI migration To help Gousto become PCI compliant, we quickly rebuilt their payment process using Checkout.com’s payment provider API.

  • New Recipe product Gousto wanted to be able to efficiently create new recipes in their system, recording key details like allergens and dietary needs. To enable this content flow, we built a New Recipe feature for Gousto’s teams in PHP and React.JS.

  • Intelligent packaging An algorithm that selects the box size for an order needed fine tuning in order to improve its accuracy, in turn ensuring packaging costs for the business were as efficient as possible. We developed a new algorithm using PHP and Python that split an order into ambient and chilled groups, looked up the ingredient volumes and calculated the total volume required.

  • Next day delivery Next day delivery was a key feature Gousto was missing. We created this new functionality with PHP, Python and React.JS, and added values for 24-, 48- and 72-hour delivery options - as well as the new next day and two-day delivery options.

  • Migration of My Deliveries With a frontend split between an old PHP stack and a new React site, we helped Gousto migrate everything over to the new codebase fast, starting with My Deliveries. To deliver this quickly and minimise disruption to customers, we descoped the project to focus squarely on the technical aspects first prior to looking at UI enhancements.

  • Key KPI hit - Next Day Delivery ensures Gousto’s offering is squarely in line with competitors.

  • Refreshed roadmap - the quick migration to React enabled previously blocked work to restart, including changes to design and new features.

  • Savings of £150k a year - with an improved, intelligent packaging algorithm.

  • Savings of £180k over three years - by evaluating and switching provider for the PCI migration.

  • Reduced liability and risk - the PCI migration project now means no sensitive payment information is stored by Gousto;

  • Agile upskilling - with training, talks and a bespoke hackathon for Gousto’s team run by AND.