Operating Model Lead

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

As an Operating Model Lead, your core responsibility is to ensure that our business is aligned to our overall Operating Model principles through driving the adoption of, and embedding our, playbook principles across all AND Business Units, focussing predominantly on our clubs across. We are looking for a highly experienced individual who can operate at a senior level. As a result, you will need to be able to:

  • Drive better understanding of the operating model and key principles through; On-boarding of Execs and their management teams and planning and driving ongoing upskilling & communications to cover changes/updates to the the model/principles

  • Coach and guide BU Leaders, clarifying playbook principles, as well as guidance on support and services they have access

  • Encourage and drive knowledge and good practices across Business Units, through connecting BU Leaders and their teams

  • Actively gathering feedback on the operating model to use in on-going development of our Model

  • Work with respective playbook owners to maintain & simplify playbooks based on feedback and implementation across our business units

  • Support with specific issues/challenges, through proactively identifying areas for support and uncovering and understanding underlying issues/problems within Business Units and connecting with the right people/teams across AND that are best placed to help with resolution

  • Drive consistency of the quality and value of the service our Business Units are providing, through ensuring key aspects/principles of the model are being followed

  • Proactively work with Clubs, that are deviating from expected playbook structures, to ensure there is plan and agreed timeline for re-alignment

  • Build and maintain an up to date view of Club status against defined playbook structures e.g. Squads, Practice Groups, Client Portfolio, etc

  • Establish quality control measures and approach for capturing and tracking data for key aspects of BU business

  • Working at a senior level in a decentralised business environment where regular connection and influencing of senior leaders and their teams was a core part of the role

  • High level of commercial awareness and business acumen

  • Ability to engage with an connect various people and teams to provide support, solve problems collectively

  • Ability to influence and challenge at senior level to make things happen

  • A good problem solver, who can navigate blockers and issues to drive to a successful outcome

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

  • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.

  • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.

  • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.