Junior User Researcher

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

What is a user researcher?

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our clients products and services. In turn this research informs the proposition, content and design of the service so that we can be confident that our work meets the needs of our clients, customers and users.

What does a user researcher do:

  • You have the ability to conduct user research using various different research methods

  • You will be able to analyse the results of your research to product clear actionable findings

  • Your research will be aligned to teams goals in order to support decision making

  • You have some understanding of user-centred design and agile delivery practices

  • As part of that team be the voice of the user ensuring that we understand and meet their needs.

  • Passion for all things digital, software AND web applications

  • Related professional work experience; ideally one year plus

  • Excellent communication and interpersonal skills.

  • The ability to work both independently and as part of a team.

  • A minimum of 12 months experience

  • Experience in User Research

  • The ability to be flexible and adaptable

  • Knowledge or experience of GDS (government digital services) process or service manual

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

  • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.

  • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.

  • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.