Chief of Hub Operations

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

This role can be done in any of our clubs across Leeds, Manchester and Halifax.

As a Chief of Tenzing Hub, you will have overall accountability for the provision of support services (Recruitment, OnBoarding, Marketing, Academy, Agile Coaching) for all Business Units (BUs) within a Hub. You will provide and ensure the availability of services as per the agreed plan and quality. Tenzing is the name of our Support Services Business Unit. A Hub comprises up to 6 Business Units, each Business Unit is approx 80-90 people in size generating revenues of approx £10-11m per annum. Specifically you will be responsible for the following aspects of the role:

Ensuring service quality

  • Responsible for ensuring high level of service provided to all BUs within the hub

  • Ensuring services are delivered as planned and in line with quarterly and annual targets, resolving service issues and challenges

  • Working with Team Leads to identify actions or additional support, where needed, to meet service delivery expectations

  • Running regular service reviews with all BUs in the hub

Planning, budgeting, tracking & approving spend

  • Creating the overall Tenzing Hub budget, incorporating all sub service teams’ spend plus forecasted growth expectations.

  • Track and manage overall budget (circa £3m), approving spend, ensuring alignment with the budget as well as ensuring agreed services are being delivered.

Capacity planning & management

  • Responsible for ensuring overall capacity across the Tenzing hub teams can deliver agreed services.

    • Working with Tenzing Hub Team Leads and BU Leads to balance service needs and capacity

    • Working with Tenzing Hub Team Leads to identify short term solutions to capacity constraints

  • Working proactively with hub Business Units to ensure required support from their Business Units is available as needed for activities such as interviewing for new hires, upskilling delivery and support for Onboarding

Comms & Operations

  • Providing regular updates on service delivery and progress against expected targets and objectives

  • Working with other Tenzing Hub Chiefs to remain connected and ensure consistency of approach and service across all Hubs

  • Able to operate confidently at a Board level

  • Experience of leading a services or operations function, comprising multiple services operating in an Executive or Senior Manager role

  • Experience in leading/managing people (15+)

  • Experience of managing significant budget spend of £3m or higher

  • Results and metrics focussed

  • Able to balance conflicting demands on time and priorities

  • A naturally curious and challenging and process mindset

  • Understanding of professional services delivery and operations

  • Flexibility and responsiveness to people, needs and opportunities

  • A self organised, planned and collaborative approach

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

  • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.

  • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.

  • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.