Senior Support Engineer (London)

Senior Support Engineer


AND Introduction

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.


Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.


We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.


About You

As a Senior Support Engineer you will be responsible for the upkeep, improvement of computer systems and services. Our Senior Support Engineer will also provide guidance and mentor other members of the team. As a result, you will need to be able to:

  • Display a positive attitude.
  • Demonstrate flexibility in day-to-day work.
  • Set high standards of performance for oneself.
  • Establish harmonious working relationships with team members.
  • Appreciate each team member's contributions & values each individual member.
  • Establish effective working relationships with internal customers.
  • Use good judgment in what & how to communicate with customers.
  • Work effectively in a multi-role, multi-skill and multi-geography team.
  • Collaborative and proactive with a strong appetite to learn and innovate.
  • Ability to work independently as well as in a team.


To do that, it’s essential you bring the following:

  • Experience as a 2nd Line Support Analyst upwards with experience leading technical projects.
  • Operating knowledge of IT security fundamentals.
  • Experience managing macOS environments and proficient in macOS and Windows devices.
  • Operating knowledge of AWS, Office 365, G-Suite and Azure platforms.
  • Experience using a range of MDM tools.

It’s helpful if you also have:

  • Experience using Okta or similar identity management tools.
  • Experience working in a consultancy.
  • Experience with working in an ISO accredited environment.
  • Experience working closely with development teams and / or knowledge of software development practices.


Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

  • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
  • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
  • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.


Still sound good? Great! Fill out the short application form below and we’ll be in touch.

Location: London

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Comforts

Because all work and no reward is no-one’s idea of a good time.

  • TECH CHOICE

    Build remarkable products – and do it on your favourite tech.

  • TREAT YO’SELF

    Take advantage of £500 a year to spend on shiny new gadgets.

  • GET INSPIRED

    15 days a year for training and innovation – the possibilities are endless.

  • KEEP LEARNING

    Endless opportunities to learn, grow and socialise with your squad.

  • FAIR SHARE

    Get a piece of the action – we’re an employee-owned company.

  • FAMILY FIRST

    Childcare vouchers, back-to-work incentives and enhanced parental leave.

  • SQUAD GOALS

    Develop tight-knit relationships and make an impact fast as part of a squad.

  • SECURE FUTURE

    Get saving with a great pension, bonuses and an attractive referral scheme.

  • STAY HEALTHY

    Generous holidays, free fruit, wellness sessions – and even the odd massage.

Application Form

Joining AND Digital

  1. 1

    All About You

    Pick your experience level and send us your CV. Don’t forget to tell us why you’re remarkable!

  2. 2

    Let's Talk

    We don’t do things at a snail’s pace, so if we see a potential fit after reading through your application, our talent scouts will be in touch for an initial chat as quick as poss!

  3. 3

    Face Time

    It’s time to come in and meet us face to face, ask us questions and get to know the role. Do we make the perfect match? That’s for the both of us to decide!

  4. 4

    One of Us

    If it’s a double thumbs up, then you’ll be on your way to joining the AND Digital team! From the moment you say yes to your first day, we’ll be there so you soon feel part of the ANDi family!