IT Support Engineer (Manchester)

IT Support Engineer

AND Digital is a fast growing, tech consultancy.


We work on large-scale, multi-industry, eCommerce and enterprise-level software development projects with best practice agile ways of working at the heart.


We are passionate about doing great work with interesting clients who we can take on a digital transformation journey.


We love to solve business problems with robust technical solutions, which we do by building products which are compelling, commercially viable and customer facing across multiple digital and e-commerce channels such as web, mobile, social and in-store.


Sometimes our work includes Greenfield projects where we can use the latest tech and other times we need to work with client’s legacy technology to get them to that point first.


This is an opportunity to share knowledge, nurture others, learn, innovate, build and deliver amazing digital products.

We care deeply about our people and have a focus on well-being and professional development. Read on to see how your skills and expertise could be part of our journey!


How we work:

The IT Support Team at AND Digital are responsible for the upkeep, configuration and improvement of computer systems and services.


The Tech

Jamf Pro, Airwatch, Windows 10, macOS, G-Suite, MDM, Office 365, Microsoft Azure, AWS

Your role

Support Engineer Job Duties:

  • Assist in the day to day technical support on all support channels and platforms.
  • Assist in and lead various IT Service Delivery projects.
  • Day to day upkeep and improvements of internal systems.
  • Day to Day monitoring the Service Desk for new tickets, prioritising and distributing them as required.
  • Take ownership of problems and known issues and work with the team to come to a resolution.
  • Be a point of contact for the business for scheduled maintenance and unexpected downtime incidents.
  • Monitor and resolve issues with all IT Infrastructure hardware.
  • Diligently manage suppliers, obtaining quotes and ordering equipment as and when required.
  • Update job knowledge by researching new technologies & software products; participating in educational opportunities; reading professional publications;
  • Enhance organizational reputation by accepting ownership for accomplishing new & different requests; exploring opportunities to add value to job accomplishments.
  • Support & develop the IT Support Team by providing advice, coaching & educational opportunities.
  • Be able to work effectively in a team but just as effective singularly or remotely.\

Our Support Engineer will:

  • Display a positive attitude.
  • Demonstrate flexibility in day-to-day work.
  • Sets high standards of performance for oneself.
  • Establishes harmonious working relationships with team members.
  • Appreciate each team member's contributions & values each individual member.
  • Establishes effective working relationship with our internal customers.
  • Use good judgment in what & how to communicate with customers.
  • Be proficient in macOS and Windows devices.
  • Work effectively in a multi-role, multi-skill team.

AND the best of the rest

After going through our ANDBootcamp or ANDuction, you will be ready to enjoy the many benefits of being an ANDi!

  • Competitive package and equity – from an annual tech budget to spend on the latest gadgets, to bonus challenges, private healthcare, flexible holiday and share options
  • Join a growing, professional and driven team that is closely knit and supportive
  • Make a huge impact in creating a unique company
  • Learn, develop and grow as part of a fast growing company
  • Feel valued and learn lots

Location: Manchester

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Perks

  • Top Tech

    It’s time to come in and meet us face to face, ask us questions and get to know the role. Do we make the perfect match? That’s for the both of us to decide!

  • Tech Treats

    We’re all about staying ahead of the game with Tech. Yearly, treat yourself to the latest product with our £500 tech bonus.

  • Bonus

    Be rewarded for your hard work with a quarterly bonus.

  • #SquadGoals

    Start, learn, grow and socialise with your squad.

  • Fair Share

    We’re employee owned and want you to be part of that as we grow.

  • Grow AND Learn

    You will have access to 100’s of AND learning courses, events and online tools.

  • The Best of The Rest

    Think generous holiday allowance, private healthcare, a great pension scheme, childcare vouchers and a very competitive referral bonus. There’s also free snacks, fruit, massages and wellness workshops.

Application Form

Joining AND Digital

  1. 1

    All About You

    Pick your experience level and send us your CV. Don’t forget to tell us why you’re remarkable!

  2. 2

    Let's Talk

    We don’t do things at a snail’s pace, so if we see a potential fit after reading through your application, our talent scouts will be in touch for an initial chat as quick as poss!

  3. 3

    Face Time

    It’s time to come in and meet us face to face, ask us questions and get to know the role. Do we make the perfect match? That’s for the both of us to decide!

  4. 4

    One of Us

    If it’s a double thumbs up, then you’ll be on your way to joining the AND Digital team! From the moment you say yes to your first day, we’ll be there so you soon feel part of the ANDi family!