Build remarkable products – and do it on your favourite tech.
Client Account Director
AND Digital is a fast growing, tech consultancy.
We work on large-scale, multi-industry, eCommerce and enterprise-level software development projects with best practice agile ways of working at the heart.
We are passionate about doing great work with interesting clients who we can take on a digital transformation journey.
We love to solve business problems with robust technical solutions, which we do by building products which are compelling, commercially viable and customer facing across multiple digital and e-commerce channels such as web, mobile, social and in-store.
We care deeply about our people and have a focus on well-being and professional development. Read on to see how your skills and expertise could be part of our journey!
How we work:
The Client Account Director role (or Service Delivery Lead as we call this role internally) is a strategic and pivotal role; it is accountable for building relationship between the Club and its clients, managing the current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations.
The Client account director reports to the Club Executive, an AND Digital line of business of circa 80-100 people (6-7 squads of 12 developers/analysts and other roles) with a portfolio of 6-12 clients. We expect the SDL to be close to both clients AND the squads to ensure optimal balance of people and client needs.
At AND, we treat clients as partners, and we establish long term relationships; our clients often praise us for the quality of the relationships we build with them and we regularly receive 9 out for 10 Net Promoter Scores.
A large part of the role includes the ability to work with CxO individuals, guide them through their digital transformation (people, processes and tools), and grow our presence.
Our function is called Service Delivery Management, as the most important part of this role is ensuring that the service delivered to the client is optimal, that both clients and AND Digital people have a great experience.
Developing on the level, you could be directly responsible for managing and growing anything from 4 to 12 client accounts and supporting the Club Exec in the club. A team of 2 Service Delivery Managers will support you. Their role is to manage day to day relationships with clients and manage operational activities such as people scheduling, onboarding, commercial documents and invoicing.
Whilst the Service Delivery Manager manages the day to day activities related to the current assignments and maintain the client current relationships , the Service Delivery Lead establishes the partnership, expand the relationship, create new opportunities and grow the account.
You will be required to spend at least half a day per week on each client site, checking in with teams and client stakeholders, resolve issues and identify new opportunities to grow the account.
Your main responsibilities
Clients Portfolio management:
Account Management and Growth
Quality of Service
Am I right for the job?
To be successful in this role, you will need to demonstrate:
As well as demonstrating a passion for the digital and tech, you will be able to demonstrate the following:
After going through our ANDuction, you will be ready to enjoy the many benefits of being an ANDi!
For any internal interest in this role, please speak to your People Ops Lead or Club Exec for more information
Pick your experience level and send us your CV. Don’t forget to tell us why you’re remarkable!
We don’t do things at a snail’s pace, so if we see a potential fit after reading through your application, our talent scouts will be in touch for an initial chat as quick as poss!
It’s time to come in and meet us face to face, ask us questions and get to know the role. Do we make the perfect match? That’s for the both of us to decide!
If it’s a double thumbs up, then you’ll be on your way to joining the AND Digital team! From the moment you say yes to your first day, we’ll be there so you soon feel part of the ANDi family!