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Digital Transformation

11 Digital Breakthrough Moments in Financial Services

Real stories from industry leaders working within the financial services industry from - Nationwide, Ordo Pay, Ruffer and AND Digital.

Digital Transformation

What do breakthrough moments look like in the financial services sector?

A breakthrough moment is a pivot point, a turning point at which digital transformation becomes sustainable. It fundamentally changes the trajectory of what success looks like and once it happens people don’t want to go back to old ways of working.

But what do those breakthrough moments look like in the financial services sector?

To find out, we asked leaders of the FS community at Nationwide Building Society, Lloyds Bank, Ordo, Ruffer and members of AND Digital – for the key breakthrough moments on the digital transformation journeys of which they’ve been a part.

This is what they told us:

To explore the moments that could empower your digital transformation…

Download the Guide

11 Breakthrough Moments Financial Services Guide Cover
Data Integrity Director and CDAO

Umesh Jetha

"The choice of what to transform is critical. Too easy a choice and people will say it isn’t ‘meaty’ enough. Too vital or risky and it will meet with resistance from those who don’t want to shake things up."

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Umesh Jetha Nationwide Data Integrity Director

Why do digital breakthroughs matter?

Breakthroughs are important in terms of service delivery. They’re even more important in terms of business performance. A recent HBR study* compared the corporate performance of 20 global banks seen as digital leaders against 20 banks defined as digital “laggards”:

  • total shareholder returns up (Annual) 4.9% vs 8.1% Laggards vs Leaders
  • Active customer base growth up (annual) 0.0% vs 0.5% Laggards vs Leaders
  • Retail revenue growth up (annual) -1.4% vs +0.8% Laggards vs Leaders
  • Operating expenses down (Annual) +2.3% vs -1.3% Laggards vs Leaders
Case Studies

Financial Services

Take a look at some of our work in the Financial Services and Fintech sector.

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